Frequently Asked Questions

Q: I'm not currently an EMT. Can I apply for a job at Pro Care?
A: Pro Care only hires licensed EMTs and paramedics. We do offer ongoing training, but we require that all of our new employess have completed EMT school and be fully certified.

Q: I currently work for the fire department in my hometown or my home county. Can I also work for Pro Care?
A: Yes. Many of Pro Care's employees work full time for their local fire service and work with Pro Care on their off days. These "part-time" Pro Care employees are valued members of our team and we do our best to accomodate their schedules.

Q: Does Pro Care offer benefits?
A: Yes. We offer health & dental insurance as well as a 401k plan.

Q: How are EMTs compensated?
A: EMTs are compensated at an hourly rate, which depends entirely on their level of experience. When employees work overtime, they are also compensated with an increased overtime rate. Full time employees also receive full benefits.

Q: Do you offer ongoing training for your EMTs?
A: Yes we do.

Q: How much training do I need before I can join the staff at Pro Care?
A: You must, at a minimum, complete EMT school and have completed your certification.

Q: What's a normal day like for a Pro Care EMT/Parameic?
A: The normal day for a Pro Care EMT involves arriving at work sometime between 6 AM and 10 AM and working a 6 to 10 hour shift. Some paramedics and EMTs also work 24 hour shifts. The first 30 minutes or so are spent prepping the ambulance and stocking it with supplies for the day. The trucks then leave base. Some will run scheduled calls early in the morning. From there, the trucks will go to their posts. They will remain there until dispatched to a call. Most of Pro Care's transports are for patients who require pre-facility or inter-facility medical care. That means Pro Care's employees are usually picking up patients from hospitals, nursing homes, hospice centers, or, sometimes even from the patient's home. In some cases, Pro Care's EMTs & Medics will be dispatched to time sensitive critical care calls. After each transport, they will complete a trip report. These reports are submitted to the billing department at the end of the day. Before departing, EMTs and Medics are required to clean their trucks and to make sure they're ready for the morning crews.

Q: Do Pro Care EMTs respond to 9-1-1 emergency calls?
A: Pro Care provides backup 9-1-1 support to Gwinnett County. The number of 9-1-1 responses fluctuates from month to month.